Cancellation Policy
This Cancellation Policy explains when and how customers can request the cancellation of an order placed through the Love-Art Stationery website. Cancellation eligibility may depend on the order’s processing, packing or shipping status.
Last Updated:
July 2026
Before Dispatch
Cancel your order before it has been shipped.
After Dispatch
Cancellation may not be possible after dispatch.
Online Payments
Eligible refunds are issued to the original payment method.
Cash on Delivery
No payment is collected if the order is cancelled before dispatch.
Customer Support
We are here to help with cancellation-related queries.
Order Cancellation Overview
Customers may cancel orders before they are processed and shipped from our warehouse. Once an order is shipped, it cannot normally be cancelled.
When You Can Cancel
You may cancel your order before dispatch. Cancellation may still be possible while an order is being processed. Custom or made-to-order items cannot be cancelled after processing begins.
Orders Already Shipped
Once an order is shipped, cancellation is not possible. You may reject delivery and submit a return request after receiving the order, subject to our Returns Policy.
Refund for Cancelled Orders
Approved cancellations are refunded to the original payment method. Refund timing depends on your bank or payment provider and typically takes 3–7 business days.
How to Request Cancellation
Go to “My Orders” in your account to cancel an eligible order. You may also contact our support team with your order number and cancellation request.
Important Notes
Cancellation is not guaranteed for orders already being prepared or in transit. We may decline a cancellation request in exceptional circumstances.
| Scenario | Eligible? | Action | Refund Timeline |
|---|---|---|---|
| Before Dispatch | Yes | Cancel through the website or contact support | 3–7 business days |
| After Dispatch | No | Cancellation unavailable; review the Returns Policy | Not applicable |
| Custom / Bulk Order | No | Cannot be cancelled after processing begins | Not applicable |
| Duplicate Order | Yes | Contact support immediately | 3–7 business days |
| Payment Failed | Yes | Order is automatically cancelled by the system | No refund if payment was not captured |
Need Help?
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Andheri–Kurla Road, Andheri East,
Mumbai – 400 059, India
